Jonáš Světlík

RAG: a chatbot on your own data

A chatbot that answers only from your documents, cites the source and does not invent. It is called RAG and it is by far the most useful AI a company can have - here is how it works.

What problem it solves

A general AI does not know your internal material and invents facts (hallucinations). RAG gets around that by making the AI answer only from your own documents.

How RAG works (simply)

  1. Your documents are chopped into small chunks.
  2. On a question, the system finds the most relevant chunks.
  3. The AI answers only from those and states where it got it.

What it is for in a company

  • An internal assistant for employees (procedures, policies, how-tos).
  • Customer support from your FAQ and manuals.
  • Fast search across contracts and documentation.

A real example

This is exactly what my Robin - it answers employees from company documents and shows the source with every answer. No invention, just your data.

What to watch out for

The quality of the answers stands or falls with the quality of the documents. And mind the permissions - who is allowed to see what.

RAG is the answer to the biggest fear about AI at work: "what if it makes something up?" With RAG it answers only from what you gave it - and tells you where from.

Want an assistant on your own documents?

I will build you a RAG assistant to fit - answering from your data and citing the source, like Robin. Get in touch and I will show you how it would work for you.